RVA Rental Policies
While searching for your Southwest Florida vacation, please keep in mind that some of our properties and locations have specific booking requirements. For more information, please contact us at 877-230-9838.
PAYMENT AT TIME OF BOOKING (DEPOSITS): All reservations require a deposit at time of booking paid by credit card or check. RVA, Resort Vacations accepts Visa, MasterCard, and American Express. In cases of payment by check, all funds shall be made payable to Resort Vacations with a notation of your folio number written on your check. Receipt of your deposit indicates acceptance of this reservation confirmation agreement and all of the terms and conditions contained herein. Deposit amounts will vary depending on type of property and length of stay.
ADMINISTRATION FEE: The Administration Fee is calculated at a total of 6% plus applicable tax for reservation(s) one (1) up to twenty-six (26) nights length of stay. For stays 27 nights or longer, this administration fee is $100.00 plus applicable tax. Administration fee is due at time of booking and is non-refundable.
PAYMENT OF FINAL BALANCE: Final payment varies from property to property. Condominiums due thirty (30) days prior to arrival, sixty (60) days prior to arrival for free standing homes, or day of arrival for resorts (depending on length of stay).
ACCIDENTAL DAMAGE PROTECTION FEE: A Damage Protection is required in addition to the rate and Administration fee (if applicable). You will have an option of either paying a refundable security deposit (amount varies depending on property but will be no less than $250.00) or a non-refundable fee Accidental Damage Protection. This Accidental Damage Protection Fee covers up to $500.00 of accidental damage for the $25.00 fee and $1,000.00 for the $50.00 fee. The renter shall be responsible for damages over and above the cost of the coverage. Accidental Damage Protection does not cover property abuse or excessive cleaning requirements.
CANCELLATIONS: Cancellation at any time will always result in a loss of the Administration fee (if applicable). RVA strongly encourages the purchase of independent travel insurance in the event of unforeseen circumstances.
CANCEL BEFORE FINAL PAYMENT DATE: Cancellation before the final payment is due will result in a loss of 10% of the total deposit, plus the reservation fee (if applicable). Beach Castle complex is sixty (61) days prior to arrival.
CANCEL AFTER FINAL PAYMENT DATE: Cancellation after the final payment will result in a loss of 100% of all monies as agreed in your rental agreement.
SUBSTITUTION OF ACCOMMODATIONS: In certain circumstances beyond our control, (i.e. fire, hurricane, sale of unit, etc.) your confirmed property may become unavailable. RVA, Resort Vacations, reserves the right to substitute your accommodations. We cannot guarantee the confirmed rate in these instances. Although we will do everything possible to create a pleasant vacation experience, neither RVA, Resort Vacations, nor the Owner(s) are liable for damages or inconvenience in this rare and unusual situation.
CONDITIONS OF PREMISES: You hereby acknowledge that you will not be entitled to any refund for any inoperative appliances, to include by way of example only, television, air conditioner, hot tub, or pool. The Agent agrees that upon notification by you of any malfunction RVA, Resort Vacations, shall have 24 hours to make every reasonable effort to have such appliance or item promptly repaired in accordance with the property Owner(s) direction, or move you to a unit of equal value with an operative appliance.
ARRIVALS: Check-in time is after 4:00 P.M. If you anticipate your arrival to be after 5:00 P.M., please call our office to make arrangements for after hours check-in.
DEPARTURES: Check-out time is 11:00 A.M.
TELEPHONE USAGE: Local service is provided at no charge. Any long distance calls inadvertently billed to the Owner(s) calling account will be charged to your credit card.
INTERNET SERVICE (if applicable): In no way shall RVA, Resort Vacations, be held responsible for Internet maintenance or delay in service, which is the responsibility of the service provider of each individual unit. RVA, Resort Vacations, has no control or authority to guarantee connection for a specific time period, nor should be held responsible for interrupted service. Additionally, Guest shall not be eligible for any monetary reimbursement from RVA, Resort Vacations, as a result of any interruption in service or equipment failure.
FURNISHINGS: While this residence conforms to the minimum furnishing requirements of RVA, Resort Vacations, all residence are owned, decorated, and furnished by the individual Owner. Neither RVA nor the Owner shall be responsible for providing any additional furnishings or equipment not available and not presently existing in the unit at the time the reservation is made. All other items shall be the sole responsibility of the Guest.
POOLS: Any pool located at an individual home that has heating facilities will have a daily charge for heating the pool (if requested). This charge will be billed to your credit card at departure. If the pool heater or pool equipment malfunctions, or if the weather is not conducive to outdoor swimming, you must call the office to report the issue and/or ask for the pool heat to be turned off. Failure to do this, and obtain a work order number as proof of the request, will result in full charges for each day. In addition, each individual Owner employs a pool cleaning service. Cleaning days and times vary by property, and are not the responsibility of RVA, Resort Vacations. Association or community pools heating (if applicable) are not the responsibility of the Guest, or RVA, Resort Vacations.
ASSOCIATION RULES: If applicable, this agreement is subject to the approval, rules and regulations of the subject properties Association, of which the Owner is a member. Guest agrees to all Association rules and regulations, and to pay fees applicable for approval. If Association does not accept or approve Guest, this agreement shall be canceled, and all rental monies shall be refunded. Individual Associations maintain their own rules governing the applicable Association fees, refunds and applications. Application denials, as well as changes to Association fees or refunds, are beyond the control of RVA, Resort Vacations.
KEYS: All keys, access cards, key fobs, and garage or gate openers that have been provided to the Guest must be returned to the check-in office upon departure. If Guest fails to return these items, a $25.00 retrieval fee will be charged to your credit card. Replacement costs will be charged to your credit card for any lost garage or gate openers, key fobs or access cards. Individual replacement costs vary by property.
VALUABLES: Management or Owner is not responsible for the loss of valuables. PETS: Sorry, no pets allowed unless an addendum is attached hereto. Any breech of this policy will result in termination of this agreement including possible eviction from the property and possible forfeiture of any monies paid.
MAXIMUM OCCUPANCY: Guest agrees to keep the maximum number of people occupying the premises at/or under the maximum persons allowable. Any breech of the above policies will result in termination of this agreement including possible eviction from the property and possible forfeiture of any monies paid.
RESIDENCE ENTRY: RVA, Resort Vacations, or its assigns, may enter residence during regular business hours for the normal management of residence. With a 24-hour notice to the guest, RVA or its assigns may also enter the residence to show a property listed for sale. In case of an emergency, RVA may enter the residence at any time.
AGE REQUIREMENT: The individual making the reservation with RVA, Resort Vacations, must be 25 years of age or older; and said individual is required to occupy the rental property throughout the duration of the reserved dates. Individuals under 25 years of age are prohibited unless accompanied by a parent or legal guardian.
INDEMNIFICATION: RVA, Resort Vacations, shall not be liable to Guest or to any other party for any damages to property or for the injury to persons upon the premises from any cause whatsoever, including defects in the premises or otherwise. Guest shall indemnify and hold harmless RVA, Resort Vacations, from and against all liabilities, claims, expenses, fees, loss of use and actions of any and any kind arising out of Guest(s) use and occupancy of the premises.
WAIVER OF TERMS: No waiver or any breach of any of the terms of this agreement shall be permitted.
GOVERNING LAW: This agreement shall be governed and enforced according to the laws of the state of Florida. The prevailing party in any lawsuit to enforce any provisions of this agreement shall be entitled to an award of attorney(s) fees, costs and expenses for mediation, arbitration and trial or appellate proceedings.
ENTIRE AGREEMENT: This agreement contains the entire agreement of the parties. It may not be changed orally, but only by an agreement in writing signed by the party against who enforcement of any waiver, change, modification, extension, or discharge is sought. Guest cannot assign or transfer this agreement.
RATE CHANGES: Rates are subject to change without notice.
ONLINE BOOKING & INFORMATION: The information provided online, although deemed accurate, is not guaranteed and may be subject to errors, omissions, change of price, or withdrawal without notice. Online booking will not be considered confirmed until all required document (where applicable) are signed and returned to the assigned RVA, Resort Vacations Office.